Our Promise
RETURNS & EXCHANGES
Not the right fit? We’ve got you covered with a hassle-free return and exchange process.
7-Day Window
Initiate returns within 7 days of delivery.
Easy Process
Simple online return request — no calls needed.
Free Returns
No return shipping charges on prepaid orders.
Quick Refunds
Refunds processed within 5–7 business days.
Return Policy
- —You may return any product within 7 days of delivery, provided it is unused, unwashed, and in its original packaging with all tags intact.
- —To initiate a return, email us at connect@thesouthz.com with your order number and reason for return.
- —Once your return is approved, we will arrange a reverse pickup from your address.
Exchange Policy
- —We offer size exchanges on all products, subject to availability.
- —To request an exchange, contact us within 7 days of delivery with your preferred size.
- —The exchanged product will be shipped once we receive the original item back.
Refund Process
- —Refunds are initiated once the returned product passes our quality check (1–2 business days after receipt).
- —Prepaid orders: Refund credited to the original payment method within 5–7 business days.
- —COD orders: Refund issued via bank transfer. You will be asked to provide your bank details.
- —Shipping charges (if any) are non-refundable.
Non-Returnable Items
- —Products marked as 'Final Sale' or purchased during clearance events.
- —Items that have been worn, washed, altered, or damaged by the customer.
- —Products without original tags and packaging.
- —Innerwear and accessories (for hygiene reasons).
Damaged or Defective Products
- —If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- —Share photographs of the product and packaging, and we will arrange an immediate replacement or full refund.
- —No return shipping charges apply for damaged or defective items.
Cancellations
- —Orders can be cancelled within 12 hours of placement, provided they have not been dispatched.
- —To cancel an order, email us at connect@thesouthz.com.
- —Once an order is shipped, it cannot be cancelled — but you may return it after delivery.
Last updated: March 2026. THE SOUTHZ — Made in Bharat 🇮🇳